Using the @your request! application, you can record, track, and manage both internal and external requests for service. Private citizens, customers, and employees can quickly submit their requests through @your request!.


The following list highlights some of the features of the @your request! application.

• Citizens and employees can submit requests via the Internet, helping to reduce call volume to your offices.
• Requests can be tracked as they move toward resolution, including the total costs and time for completion
• Each service type is assigned an office and provider so that requests can be automatically routed to the responsible person.
• Separate processes can be established for regular service requests and complaints.
• Reminder intervals can be set up for each service type. Automated reminders are sent to the designated service provider at each reminder interval.
• The total inventory of materials used to complete requests can be tracked and reported. A minimum order point can be set to indicate at what level of inventory materials should be re-ordered.
• Various reports are available for printing, including a summary report of all outstanding service requests and a recurring service report providing a tally of the number of times each service is requested.
• The application’s graphical user interface (GUI) incorporates user-friendly design with elements such as drop-down menus to reduce keystrokes and minimize data entry errors.
• The application was developed using JAVA Technology and can be run on any operating system, including Windows, iSeries – AS/400, Linux and UNIX.
• Training and documentation is provided to support your @your request! system.

Product Comparison

	Basic Package	Labor & Materials Package
Make a Request
File a Complaint
Search Requests
Reports
Users/Profiles
Departments and Offices
Track Priority
Attachments to Requests
Conditional External Request Routing
Materials
Track Cost and Time
Inventory Control
Labor Rates
Equipment Costs

Pricing upon request.